Searchspring incident

Product Exclusions for Some Shopify Clients

Notice Resolved View vendor source →

Searchspring experienced a notice incident on October 7, 2024 affecting Search, lasting 17m. The incident has been resolved; the full update timeline is below.

Started
Oct 07, 2024, 10:30 PM UTC
Resolved
Oct 07, 2024, 10:47 PM UTC
Duration
17m
Detected by Pingoru
Oct 07, 2024, 10:30 PM UTC

Affected components

Search

Update timeline

  1. identified Oct 07, 2024, 10:30 PM UTC

    We have detected an issue impacting a subset of Shopify clients, where more products than expected are being excluded. This is due to a recent change on Shopify’s end. Our engineering team is actively investigating the issue and working towards a resolution. We will provide an update within the next 30 minutes.

  2. resolved Oct 07, 2024, 10:47 PM UTC

    The incident has been resolved and all affected sites are back to normal product exclusion numbers.