Searchspring incident

Data feed issue with some Big Commerce customers

Notice Resolved View vendor source →

Searchspring experienced a notice incident on October 15, 2024 affecting Indexing and SMC ( Searchspring Management Console ), lasting 1h 15m. The incident has been resolved; the full update timeline is below.

Started
Oct 15, 2024, 03:43 PM UTC
Resolved
Oct 15, 2024, 04:58 PM UTC
Duration
1h 15m
Detected by Pingoru
Oct 15, 2024, 03:43 PM UTC

Affected components

IndexingSMC ( Searchspring Management Console )

Update timeline

  1. identified Oct 15, 2024, 03:43 PM UTC

    We are currently investigating an issue that is impacting the data structure of some BigCommerce customers. We believe we have found the source of the issue already and are currently working on resolving it.

  2. monitoring Oct 15, 2024, 04:10 PM UTC

    We identified the issue as being a change in the default delimiter for handing BigCommerce data feeds. This impacted our ability to read the data feed structure for BigCommerce customers. We have corrected the issue and are re-indexing customer's who encountered the error, once the index is complete the problem should be resolved.

  3. resolved Oct 15, 2024, 04:58 PM UTC

    The source of the problem has been addressed and all customers who were impacted have either already been re-indexed, or are in the process of indexing. As those indexes complete, your site will function as expected.