Scurri incident

Issue with XDP Tracking Updates

Notice Resolved View vendor source →

Scurri experienced a notice incident on November 9, 2022 affecting Scurri Platform API and Scurri front-end, lasting 78d 2h. The incident has been resolved; the full update timeline is below.

Started
Nov 09, 2022, 12:00 PM UTC
Resolved
Jan 26, 2023, 02:06 PM UTC
Duration
78d 2h
Detected by Pingoru
Nov 09, 2022, 12:00 PM UTC

Affected components

Scurri Platform APIScurri front-end

Update timeline

  1. investigating Nov 09, 2022, 12:00 PM UTC

    We have identified an issue with accessing the XDP server to collect tracking information. We have raised this issue with XDP, who are investigating. Currently, no tracking updates are being processed for XDP. Tracking updates can be viewed via the XPD tracking link. The generation of XDP labels is not affected. Please check back here for updates on this issue.

  2. investigating Jan 26, 2023, 02:05 PM UTC

    We are continuing to investigate this issue.

  3. resolved Jan 26, 2023, 02:06 PM UTC

    This incident has been resolved.