Scurri incident

Intermittent connectivity Issue with FedEx services

Notice Resolved View vendor source →

Scurri experienced a notice incident on July 12, 2022 affecting Scurri Platform API and Scurri front-end, lasting 23h 42m. The incident has been resolved; the full update timeline is below.

Started
Jul 12, 2022, 03:34 PM UTC
Resolved
Jul 13, 2022, 03:17 PM UTC
Duration
23h 42m
Detected by Pingoru
Jul 12, 2022, 03:34 PM UTC

Affected components

Scurri Platform APIScurri front-end

Update timeline

  1. investigating Jul 12, 2022, 03:34 PM UTC

    We have identified an issue with FedEx services where there are issues when trying to generate labels, we are currently investigating with high priority. As soon as we have further information we will update this incident.

  2. monitoring Jul 12, 2022, 04:28 PM UTC

    FedEx has resolved an issue on their side and labels are now generating as expected. We will continue to monitor over the next few hours to make sure that there are no further issues

  3. resolved Jul 13, 2022, 03:17 PM UTC

    After monitoring we have confirmed that no further issues occurred But if you experience any issues please don't hesitate to contact our support team at [email protected]