Scurri experienced a notice incident on January 16, 2024 affecting Scurri Platform API and Scurri front-end, lasting 1d. The incident has been resolved; the full update timeline is below.
Affected components
Scurri Platform APIScurri front-end
Update timeline
- identified Jan 16, 2024, 12:59 PM UTC
We have identified an intermittent issue when connecting to DPD's server to generate labels. We have raised this with DPD for investigation, they confirmed that they are aware of an API Time Out issue and this is currently being looked into by their development team. As soon as we have an update we will update this incident.
- resolved Jan 17, 2024, 01:13 PM UTC
DPD has confirmed that they have resolved the API timeout issue, and labels are generating again successfully If you are still experiencing issues, please don't hesitate to contact our support team at [email protected]