Scurri experienced a major incident on March 12, 2024 affecting Scurri Platform API and Scurri front-end, lasting 2h 20m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Mar 12, 2024, 01:08 PM UTC
We are currently investigating an incident with Tracking events not pulling into Scurri as expected. Once we have more detail on issue we will update the status page.
- identified Mar 12, 2024, 02:12 PM UTC
Our development team have identified the root cause of the issue and a fix has been implemented. All live tracking events are now updating as expected. We are currently reworking retrospective tracking events and expect to have all events up to place within the next four hours. For tracking all outstanding tracking events will be updated. For Scurri Track Plus the latest tracking event will update to ensure only to latest relevant communication is being sent to customers.
- resolved Mar 12, 2024, 03:29 PM UTC
This incident has been resolved.