ScreenshotOne experienced a major incident on November 18, 2025 affecting Public Services (API Availability) and Public Services (Dashboard) and 1 more component, lasting 31m. The incident has been resolved; the full update timeline is below.
Affected components
Public Services (API Availability)Public Services (Dashboard)Public Services (Landing Page)Rendering Screenshots (Rendering screenshots (binary response, a simple example website))Rendering Screenshots (Rendering screenshots (JSON response, a simple example website))Internal Services (API Rate Limit and Quota Management)Internal Services (Kubernetes Cluster (USA))Internal Services (Servers with GPU support (Finland))Public Services (API Availability)
Update timeline
- investigating Nov 18, 2025, 02:23 PM UTC
Our hosting provider for Cloudflare is down, and since we host our API gateways as Cloudflare Workers, the API is unavailable now. https://www.cloudflarestatus.com/ We are observing the situation and researching what solution we can find.
- resolved Nov 18, 2025, 02:54 PM UTC
Cloudflare seems to fully recover their services. The ScreenshotOne API should be available now. We are still monitoring the situation.