Screenful incident

Sprint data missing or incorrect on dashboards connected to a Jira Cloud instance

Minor Resolved View vendor source →

Screenful experienced a minor incident on December 31, 2019 affecting Screenful app and Atlassian add-on for JIRA Cloud, lasting 1d 21h. The incident has been resolved; the full update timeline is below.

Started
Dec 31, 2019, 12:13 PM UTC
Resolved
Jan 02, 2020, 09:46 AM UTC
Duration
1d 21h
Detected by Pingoru
Dec 31, 2019, 12:13 PM UTC

Affected components

Screenful appAtlassian add-on for JIRA Cloud

Update timeline

  1. investigating Dec 31, 2019, 12:13 PM UTC

    Jira sprint data is missing or incorrect for all dashbaords connected to Jira Cloud instances. We've identified an unanticipated Jira API change that caused the issue and are implemeting the required changes.

  2. resolved Jan 02, 2020, 09:46 AM UTC

    The issue is now resolved and data for sprints is available on dashboards connected to Jira Cloud instances.