Screenful incident

Users are unable to connect to Screenful apps

Critical Resolved View vendor source →

Screenful experienced a critical incident on September 17, 2021 affecting Screenful app and Trello Power-Up and 1 more component, lasting 2h 2m. The incident has been resolved; the full update timeline is below.

Started
Sep 17, 2021, 06:04 AM UTC
Resolved
Sep 17, 2021, 08:06 AM UTC
Duration
2h 2m
Detected by Pingoru
Sep 17, 2021, 06:04 AM UTC

Affected components

Screenful appTrello Power-UpAtlassian add-on for JIRA CloudScreenful API

Update timeline

  1. investigating Sep 17, 2021, 06:04 AM UTC

    Requests to app.screenful.me are timing out.

  2. identified Sep 17, 2021, 06:18 AM UTC

    We've identified the problem and our platform provider is working to fix the issue.

  3. identified Sep 17, 2021, 07:01 AM UTC

    We are continuing to work on a fix for this issue.

  4. monitoring Sep 17, 2021, 07:31 AM UTC

    The platform issues are being fixed. Users should now be able to use the Screenful apps. We're still monitoring the situation.

  5. resolved Sep 17, 2021, 08:06 AM UTC

    The incident has been resolved.