Screenful incident

Charts not updating with latest data

Major Resolved View vendor source →

Screenful experienced a major incident on February 4, 2022 affecting Screenful app, lasting 1h 52m. The incident has been resolved; the full update timeline is below.

Started
Feb 04, 2022, 11:22 AM UTC
Resolved
Feb 04, 2022, 01:15 PM UTC
Duration
1h 52m
Detected by Pingoru
Feb 04, 2022, 11:22 AM UTC

Affected components

Screenful app

Update timeline

  1. investigating Feb 04, 2022, 11:22 AM UTC

    We're seeing that data is not being updated for all charts. For example burndown charts appear to be going to zero. We're investigating the issue.

  2. monitoring Feb 04, 2022, 12:09 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Feb 04, 2022, 01:15 PM UTC

    This incident has been resolved. Chart data is updating normally.