Screenful incident

Screenful app is unavailable because of platform provider DNS issues

Critical Resolved View vendor source →

Screenful experienced a critical incident on August 23, 2022 affecting Screenful app and Atlassian add-on for JIRA Cloud, lasting 4h 40m. The incident has been resolved; the full update timeline is below.

Started
Aug 23, 2022, 11:58 PM UTC
Resolved
Aug 24, 2022, 04:39 AM UTC
Duration
4h 40m
Detected by Pingoru
Aug 23, 2022, 11:58 PM UTC

Affected components

Screenful appAtlassian add-on for JIRA Cloud

Update timeline

  1. identified Aug 23, 2022, 11:58 PM UTC

    The Screenful app is unavailable because DNS lookups fail. We're working with our platform provider to resolve the issue.

  2. monitoring Aug 24, 2022, 12:59 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Aug 24, 2022, 01:01 AM UTC

    We are continuing to monitor for any further issues.

  4. resolved Aug 24, 2022, 04:39 AM UTC

    This incident has been resolved.