Screenful incident

Screenful app not loading

Critical Resolved View vendor source →

Screenful experienced a critical incident on October 9, 2024 affecting Screenful app and Trello Power-Up and 1 more component, lasting 3h 35m. The incident has been resolved; the full update timeline is below.

Started
Oct 09, 2024, 01:24 PM UTC
Resolved
Oct 09, 2024, 05:00 PM UTC
Duration
3h 35m
Detected by Pingoru
Oct 09, 2024, 01:24 PM UTC

Affected components

Screenful appTrello Power-UpAtlassian add-on for JIRA CloudScreenful API

Update timeline

  1. investigating Oct 09, 2024, 01:24 PM UTC

    The Screenful app is not loading or it's loading very slowly. We're investigating the issue.

  2. identified Oct 09, 2024, 01:51 PM UTC

    Our platform provider has been notified and is investigating the issue.

  3. monitoring Oct 09, 2024, 04:40 PM UTC

    The situation has been improving and at the moment app loading is close to normal. We're continuing to monitor the situation with our platform vendor.

  4. resolved Oct 09, 2024, 05:00 PM UTC

    This incident has been resolved.