Screeners incident

Video Playback and Encoding Issues

Major Resolved View vendor source →

Screeners experienced a major incident on December 24, 2019, lasting —. The incident has been resolved; the full update timeline is below.

Started
Dec 24, 2019, 12:32 AM UTC
Resolved
Apr 29, 2019, 05:30 PM UTC
Duration
—
Detected by Pingoru
Dec 24, 2019, 12:32 AM UTC

Update timeline

  1. resolved Dec 24, 2019, 12:32 AM UTC

    We are investigating possible performance degradation related to video playback and proxy creation due to elevated error rates from an upstream service provider. This issue has been resolved by the upstream service provider.