Screeners incident

Playback Errors

Major Resolved View vendor source →

Screeners experienced a major incident on December 24, 2019, lasting —. The incident has been resolved; the full update timeline is below.

Started
Dec 24, 2019, 12:52 AM UTC
Resolved
Nov 04, 2019, 05:00 PM UTC
Duration
—
Detected by Pingoru
Dec 24, 2019, 12:52 AM UTC

Update timeline

  1. resolved Dec 24, 2019, 12:52 AM UTC

    We are investigating elevated error rates for watermarked playback on Screeners. We have confirmed resolution and files will now play back as normal through Screeners.com. These errors were caused by an issue with a third-party partner. We are actively working with the partner to prevent this from occurring again.