Screeners experienced a critical incident on March 16, 2020 affecting Web Application, lasting 1d. The incident has been resolved; the full update timeline is below.
Affected components
Web Application
Update timeline
- investigating Mar 16, 2020, 08:02 PM UTC
We are currently investigating reports that Screeners is not loading.
- identified Mar 16, 2020, 08:07 PM UTC
An upstream provider has confirmed that they are experiencing a reoccurrence of the issues first present at 9:24am PT today. We are working with them to resolve.
- monitoring Mar 16, 2020, 08:12 PM UTC
Screeners is now loading as normal. We are continuing to monitor application performance.
- resolved Mar 17, 2020, 08:10 PM UTC
Our upstream provider has confirmed that the underlying issue is resolved. We have used the same period to improve fallback measures should we experience a similar service loss event from a provider in the future.