Screeners incident

Playback Errors

Critical Resolved View vendor source →

Screeners experienced a critical incident on April 22, 2020 affecting SafeStream, lasting 3h 43m. The incident has been resolved; the full update timeline is below.

Started
Apr 22, 2020, 07:44 PM UTC
Resolved
Apr 22, 2020, 11:28 PM UTC
Duration
3h 43m
Detected by Pingoru
Apr 22, 2020, 07:44 PM UTC

Affected components

SafeStream

Update timeline

  1. investigating Apr 22, 2020, 07:44 PM UTC

    We are currently investigating reports that users are receiving errors when playing video files.

  2. monitoring Apr 22, 2020, 07:50 PM UTC

    We can confirm an elevated error rate and have deployed a fix. Files should now be playing as normal. We are continuing to monitor system usage.

  3. resolved Apr 22, 2020, 11:28 PM UTC

    This is now resolved.