Screeners incident

Screeners Playback Issues

Critical Resolved View vendor source →

Screeners experienced a critical incident on August 13, 2020 affecting SafeStream, lasting 28m. The incident has been resolved; the full update timeline is below.

Started
Aug 13, 2020, 12:07 AM UTC
Resolved
Aug 13, 2020, 12:36 AM UTC
Duration
28m
Detected by Pingoru
Aug 13, 2020, 12:07 AM UTC

Affected components

SafeStream

Update timeline

  1. identified Aug 13, 2020, 12:07 AM UTC

    We can confirm that Screeners is experiencing playback issues for west coast users in the US. Our engineers are currently working on a solution.

  2. monitoring Aug 13, 2020, 12:25 AM UTC

    We have added additional capacity and are seeing successful playback for west coast users. We are continuing to monitor usage closely.

  3. resolved Aug 13, 2020, 12:36 AM UTC

    This is now resolved.