Screeners incident

Connectivity Issues

Critical Resolved View vendor source →

Screeners experienced a critical incident on October 8, 2020 affecting Web Application and SafeStream and 1 more component, lasting 7h 17m. The incident has been resolved; the full update timeline is below.

Started
Oct 08, 2020, 11:38 AM UTC
Resolved
Oct 08, 2020, 06:55 PM UTC
Duration
7h 17m
Detected by Pingoru
Oct 08, 2020, 11:38 AM UTC

Affected components

Web ApplicationSafeStreamtvOS AppFile Ingest

Update timeline

  1. identified Oct 08, 2020, 11:38 AM UTC

    Screeners is inaccessible due to an upstream service provider experiencing connectivity issues when attempting to access our services. Our engineers are currently working on solutions to restore uninterrupted access.

  2. identified Oct 08, 2020, 12:38 PM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring Oct 08, 2020, 04:55 PM UTC

    Our engineering team has deployed a fix which has restored all features and functionality of Screeners. They are continuing to monitor the service to prevent any further interruptions.

  4. resolved Oct 08, 2020, 06:55 PM UTC

    This is resolved.