Screeners experienced a critical incident on October 15, 2020 affecting SafeStream, lasting 47m. The incident has been resolved; the full update timeline is below.
Affected components
SafeStream
Update timeline
- investigating Oct 15, 2020, 05:03 PM UTC
Our engineering team is currently investigating reports of playback errors on SafeStream-watermarked content.
- monitoring Oct 15, 2020, 05:09 PM UTC
Our engineering team has been able to confirm an interruption to SafeStream watermarking. This has been resolved and files should now play back properly. They are continuing to monitor usage to prevent any further interruptions.
- resolved Oct 15, 2020, 05:51 PM UTC
This has been resolved.