Screeners experienced a minor incident on January 29, 2021 affecting Web Application and SafeStream, lasting 5h 5m. The incident has been resolved; the full update timeline is below.
Affected components
Web ApplicationSafeStream
Update timeline
- investigating Jan 29, 2021, 08:15 PM UTC
We are currently investigating reports of users receiving errors when attempting to log in or play video files.
- monitoring Jan 29, 2021, 09:07 PM UTC
We have identified the underlying cause and deployed a solution. Usage has returned to full uptime. Our engineers are continuing to monitor closely to prevent any recurrence.
- resolved Jan 30, 2021, 01:20 AM UTC
This has been resolved.