Screeners experienced a critical incident on July 22, 2023 affecting Web Application and SafeStream and 1 more component, lasting 9h 50m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 22, 2023, 04:58 PM UTC
Engineering has identified an issue with an upstream provider that is impacting Screeners. Intermittent issues could occur. Engineering is actively monitoring the issues with the service provider.
- investigating Jul 22, 2023, 05:43 PM UTC
We have implemented a patch that has restored service, but we are still experiencing high latency with some requests.
- investigating Jul 22, 2023, 10:00 PM UTC
We are still experiencing high latency with some requests. We are continuing to work with our technology partners to fully resolve the degradation of service.
- monitoring Jul 22, 2023, 10:28 PM UTC
A fix has been implemented and we are seeing a full system recovery progressing as expected which will soon achieve complete resolution. We are currently monitoring the situation.
- resolved Jul 23, 2023, 02:49 AM UTC
This has now been resolved.