Screencastify incident

Record- Failed to save Recordings

Notice Resolved View vendor source →

Screencastify experienced a notice incident on January 22, 2021 affecting New recordings, lasting 19d 2h. The incident has been resolved; the full update timeline is below.

Started
Jan 22, 2021, 06:51 PM UTC
Resolved
Feb 10, 2021, 08:56 PM UTC
Duration
19d 2h
Detected by Pingoru
Jan 22, 2021, 06:51 PM UTC

Affected components

New recordings

Update timeline

  1. identified Jan 22, 2021, 06:51 PM UTC

    Hi 👋 Our engineers have determined there is a small number of users are experiencing issues saving recordings. 😖 This is caused by an authentication issue, where the user is not completely signed in during the sign in process. In the meantime, please log out and log back in for a work around. We will post an update in 24 hours. ⏳ --Screencastify Squad

  2. identified Jan 26, 2021, 02:54 PM UTC

    Hi 👋 Our engineers have determined there is a small number of users are experiencing issues saving recordings. 😖 This is caused by an authentication issue, where the user is not completely signed in during the sign in process. In the meantime, please log out and log back in for a work around. We will post an update in 24 hours. ⏳ --Screencastify Squad

  3. identified Jan 27, 2021, 03:37 PM UTC

    Hi 👋 Our engineers have determined there is a small number of users are experiencing issues saving recordings. 😖 This is caused by an authentication issue, where the user is not completely signed in during the sign in process. In the meantime, please log out and log back in for a work around. We will post an update in 24 hours. ⏳ --Screencastify Squad

  4. identified Jan 28, 2021, 04:41 PM UTC

    Hi 👋 Our engineers have determined there is a small number of users are experiencing issues saving recordings. 😖 This is caused by an authentication issue, where the user is not completely signed in during the sign in process. In the meantime, please log out and log back in for a work around. We will post an update in 24 hours. ⏳ --Screencastify Squad

  5. identified Feb 02, 2021, 08:16 PM UTC

    Hi 👋 Our engineers have determined there is a small number of users are experiencing issues saving recordings. 😖 This is caused by an authentication issue, where the user is not completely signed in during the sign in process. In the meantime, please log out and log back in for a work around. We will post an update in 24 hours. ⏳ --Screencastify Squad

  6. identified Feb 04, 2021, 08:15 PM UTC

    Hi 👋 Our engineers have determined there is a small number of users are experiencing issues saving recordings. 😖 This is caused by an authentication issue, where the user is not completely signed in during the sign in process. In the meantime, please log out of the extension and log back in for a work around. We will post an update in 24 hours. ⏳ --Screencastify Squad

  7. identified Feb 05, 2021, 06:51 PM UTC

    Hi 👋 Our engineers have determined there is a small number of users are experiencing issues saving recordings. 😖 This is caused by an authentication issue, where the user is not completely signed in during the sign in process. In the meantime, please log out of the extension and log back in for a work around. We will post an update in 24 hours. ⏳

  8. identified Feb 08, 2021, 07:22 PM UTC

    Hi 👋 Our engineers have determined there is a small number of users are experiencing issues saving recordings. 😖 This is caused by an authentication issue, where the user is not completely signed in during the sign in process. In the meantime, please log out of the extension and log back in for a work around. We will post an update in 24 hours. ⏳

  9. resolved Feb 10, 2021, 08:56 PM UTC

    This incident has been resolved.