Screencastify experienced a major incident on February 13, 2023 affecting Video editing, lasting 1h 27m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Feb 13, 2023, 06:28 PM UTC
We're aware that some users are experiencing issues accessing our Editor tool, resulting in a 502 Server Error. We have identified the root cause of this issue and are currently working to implement a solution.
- resolved Feb 13, 2023, 07:55 PM UTC
Our Engineering team implemented a fix around 11:10am PT / 1:10pm CT and we have since monitored the progress to ensure stability. We believe this issue is now resolved. We recommend refreshing Editor and/or logging out and back in to ensure you're able to access Editor. If you continue to experience any additional issues, please contact us at [email protected] We're so sorry for the impact this issue may have caused you.