Screencastify incident

Intermittent Load Times and/or Error Messages

Minor Resolved View vendor source →

Screencastify experienced a minor incident on April 24, 2023 affecting Watch Page, lasting 1h 50m. The incident has been resolved; the full update timeline is below.

Started
Apr 24, 2023, 06:05 PM UTC
Resolved
Apr 24, 2023, 07:55 PM UTC
Duration
1h 50m
Detected by Pingoru
Apr 24, 2023, 06:05 PM UTC

Affected components

Watch Page

Update timeline

  1. investigating Apr 24, 2023, 06:05 PM UTC

    Some users may experience long load times and/or receive error messages. Our team is urgently investigating the root cause. We will provide an update once we have more information to share. Note: Refreshing the page might help.

  2. monitoring Apr 24, 2023, 06:32 PM UTC

    We were able to identify the root cause and a fix has been implemented. We will monitor for the next hour to confirm full stability.

  3. resolved Apr 24, 2023, 07:55 PM UTC

    We monitored the implemented fix, and all issues are now resolved. We apologize for the impact this issue may have caused you! If you are still experiencing issues, please contact our Support squad at [email protected].