Screencastify experienced a major incident on April 14, 2020 affecting Video editing, lasting 14h 6m. The incident has been resolved; the full update timeline is below.
Affected components
Video editing
Update timeline
- monitoring Apr 14, 2020, 11:08 PM UTC
Increased traffic has led to database operations taking longer than expected. We have implemented some initial optimizations to reduce load and are currently monitoring the impact of those optimizations.
- resolved Apr 15, 2020, 01:15 PM UTC
Editor tasks are now functioning normally. We will continue to make optimization to the editor to better manage the increased traffic.