Screencastify incident

Submit Assignments Not Uploading

Critical Resolved View vendor source →

Screencastify experienced a critical incident on November 18, 2020 affecting Submit Assignments, lasting 4h 12m. The incident has been resolved; the full update timeline is below.

Started
Nov 18, 2020, 05:29 PM UTC
Resolved
Nov 18, 2020, 09:42 PM UTC
Duration
4h 12m
Detected by Pingoru
Nov 18, 2020, 05:29 PM UTC

Affected components

Submit Assignments

Update timeline

  1. investigating Nov 18, 2020, 05:29 PM UTC

    Screencastify Submit Assignments are not uploading properly, causing users to be unable to submit their videos from the Submit app.

  2. identified Nov 18, 2020, 07:31 PM UTC

    Our team is currently working on a fix and we will post another update in 30 minutes.

  3. identified Nov 18, 2020, 08:14 PM UTC

    We believe we have found a solution for Submit Assignments that are getting stuck while submitting and are currently testing to make sure that all issues have been resolved. We will post another update in 60 minutes.

  4. resolved Nov 18, 2020, 09:42 PM UTC

    We were able to find a resolution and all Submit Assignments should be fully functional again! 😄 🎉