Screencastify experienced a critical incident on November 18, 2020 affecting Video editing and Submit Assignments and 1 more component, lasting 1h 59m. The incident has been resolved; the full update timeline is below.
Affected components
Video editingSubmit AssignmentsNew recordings
Update timeline
- investigating Nov 18, 2020, 09:57 PM UTC
We are seeing errors with users trying to log into Record, Edit, and Submit. When trying to sign in, you may see a white box (instead of the Record extension), or a "Failed to sign in. Please try again or contact support." error. We're investigating what the cause might be and will provide another update in 30 minutes.
- resolved Nov 18, 2020, 11:57 PM UTC
We were able to find the issue and resolve it - all users should now be able to log in successfully! 🎉