Screencastify experienced a minor incident on December 9, 2020 affecting Third party APIs, lasting 12d 3h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Dec 09, 2020, 07:18 PM UTC
Our engineers have identified a video playback issue with Google Classroom. 😖 The video screen will freeze but the audio track will play without issue. Additionally, there have been issues of the video not being able to be played back or fast forwarded within Google Classroom. We have identified it to be a Google Drive issue, and have opened a case🕵️♂️ with the Google Drive team so that they can identify the root cause and hope they are able to deploy a fix soon. We assure you, your video(s) are not lost. In the meantime, please download your videos as a workaround. If you are seeing this you can add your voice 🗣 to this issue here:https://support.google.com/edu/classroom/thread/86856989?hl=en
- identified Dec 10, 2020, 05:14 PM UTC
Our engineers have confirmed at this time, there is nothing new to report.
- identified Dec 10, 2020, 05:25 PM UTC
Our engineers are continuing to work through this issue, but no progress has yet been made with the Google Drive Team. If you’re still seeing this issue, please add your voice to this Google Support forum listing here: If you are seeing this you can add your voice 🗣 to this issue here: https://support.google.com/drive/thread/86840466?hl=en
- identified Dec 14, 2020, 06:30 PM UTC
Our engineers are continuing to work through this issue, but no progress has yet been made with the Google Drive Team. If you’re still seeing this issue, please add your voice to this Google Support forum listing here: If you are seeing this you can add your voice 🗣 to this issue here:https://support.google.com/edu/classroom/thread/86856989?hl=en
- identified Dec 15, 2020, 10:54 PM UTC
Our engineers are continuing to work through this issue, but no progress has yet been made with the Google Drive Team. If you’re still seeing this issue, please add your voice to this Google Support forum listing here: If you are seeing this you can add your voice 🗣 to this issue here:https://support.google.com/edu/classroom/thread/86856989?hl=en
- identified Dec 16, 2020, 05:24 PM UTC
Our team is continuing to closely follow Google Drive's response. As of now, no further progress has been made by their team. If you’re still seeing this issue, please add your voice to this Google Support forum listing here: 🗣here:https://support.google.com/edu/classroom/thread/86856989?hl=en
- identified Dec 17, 2020, 08:08 PM UTC
Our team is continuing to closely follow Google Drive's response. As of now, no further progress has been made by their team. If you’re still seeing this issue, please add your voice to this Google Support forum listing here: 🗣here:https://support.google.com/edu/classroom/thread/86856989?hl=en --Screencastify Squad
- resolved Dec 21, 2020, 10:46 PM UTC
The Screencastify Team has continued to monitor this situation and it appears that videos in Google Classroom are no longer having playback issues after allowing for some additional processing time. 🥳. All users should be able to send their Screencastify videos to Google Classroom and play them without issue. Thanks! -Screencastify Team 😃