Screencastify experienced a major incident on February 28, 2023 affecting Watch Page, lasting 2h 7m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Feb 28, 2023, 09:12 PM UTC
We’re aware that some users are experiencing issues (loading error) viewing Watch Page links for some videos. Our engineering team has identified the root cause of this issue and is currently working to implement a solution. As a temporary workaround, please share the Google Drive link instead of the Watch Page link. Please note that the Drive link does not support the use of Interactive Questions or Viewer Analytics.
- monitoring Feb 28, 2023, 09:59 PM UTC
Our team implemented a fix and the Watch Page links are successfully loading. We will continue to monitor and will provide an update when we are confident in the fix.
- resolved Feb 28, 2023, 11:20 PM UTC
Over the last hour, we monitored the implemented fix and our engineering team has resolved this issue. We apologize for the inconvenience or impact this may have caused. If you experience any further issues, please contact Support at [email protected].