Screencastify experienced a major incident on April 20, 2023 affecting Video editing and Submit Assignments and 1 more component, lasting 3h 17m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 20, 2023, 05:30 PM UTC
We’re aware that some users are experiencing intermittent load issues logging in and/or accessing our web app. Our engineering team is working to identify the root cause and implement a solution.
- monitoring Apr 20, 2023, 06:30 PM UTC
We have identified the root cause of this issue and have implemented a solution - load times are now stable. Our engineering team will continue to monitor the outcome of this solution.
- resolved Apr 20, 2023, 08:47 PM UTC
Over the last couple of hours, we monitored the fix and this issue is resolved. We apologize for any impact this may have caused you. If you encounter any other issues, please contact Screencastify Support via [email protected].