Screencastify incident

Watch Page Links, Interactive Questions, and Captions: Long Load Times Resulting in Errors

Minor Resolved View vendor source →

Screencastify experienced a minor incident on April 26, 2023 affecting Watch Page, lasting 6h 53m. The incident has been resolved; the full update timeline is below.

Started
Apr 26, 2023, 02:57 PM UTC
Resolved
Apr 26, 2023, 09:51 PM UTC
Duration
6h 53m
Detected by Pingoru
Apr 26, 2023, 02:57 PM UTC

Affected components

Watch Page

Update timeline

  1. investigating Apr 26, 2023, 02:57 PM UTC

    Some users may be experiencing long load times that result in an error, impacting the watch page links, interactive questions, and captions. In the meantime, you can share the Drive link instead of the Watch Page link. The team is investigating the issue - we will provide an update once we have more information.

  2. monitoring Apr 26, 2023, 07:47 PM UTC

    There was an impact to multiple Google Cloud services causing disruption to our services. We worked closely with Google Support and a solution has been implemented. We will continue to monitor and ensure stability.

  3. resolved Apr 26, 2023, 09:51 PM UTC

    We monitored the fix Google implemented and this issue is now considered resolved. We apologize for the impact this issue may have caused you.