Screencastify experienced a minor incident on December 1, 2023 affecting Watch Page and New recordings, lasting 3h 57m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Dec 01, 2023, 04:32 PM UTC
We acknowledge that some users are currently encountering the following issues: 1. Slow load times 2. Difficulties accessing paid subscriptions 3. Challenges accessing or managing the License Manager page 4. Errors when attempting to submit the onboarding survey Our technical team is actively investigating these issues and has identified the root cause. We are working to implement a fix and restore normal service as quickly as possible.
- resolved Dec 01, 2023, 08:30 PM UTC
Our team has successfully implemented a fix, and the reported issues have been resolved as of 1:50pm CST. Since the resolution, we have been actively monitoring our logs to ensure the stability of our services. If you experience any lingering issues or have concerns, please do not hesitate to reach out to our support team at [email protected].