Screencastify experienced a minor incident on January 2, 2024 affecting Watch Page, lasting 6h 57m. The incident has been resolved; the full update timeline is below.
Affected components
Watch Page
Update timeline
- identified Jan 02, 2024, 09:17 PM UTC
We are aware some users are currently experiencing difficulties with video playback on the Watch Page, encountering either a grey screen or an error message. Our team has identified the root cause of this issue and is actively working on implementing a solution.
- resolved Jan 03, 2024, 04:14 AM UTC
The team implemented a fix at 7:30pm PT / 9:30pm CT and this issue is considered resolved. Please let us know if you continue to experience any issues by contacting our support team at [email protected]. We are so sorry for any inconvenience this issue may have caused you or your team.