Screencastify experienced a minor incident on May 17, 2024 affecting New recordings, lasting 4h 17m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified May 17, 2024, 03:41 PM UTC
There is an issue affecting some users, where they may experience reduced functionality while using Screencastify. This includes instances where users may inadvertently see the free version of Screencastify despite having an upgraded account, as well as encountering difficulties logging in. Our Engineering team has been actively investigating the issues and working to implement a fix as quickly as possible to restore normal functionality for all affected users.
- monitoring May 17, 2024, 05:04 PM UTC
We have successfully implemented a fix to address the issues affecting some users. Normal functionality has been restored as of 11am CT. To see the fix, please update the Screencastify extension to the latest version. Our team will continue to monitor our logs closely to ensure that the fix remains effective and that no further issues arise.
- resolved May 17, 2024, 07:58 PM UTC
This incident has been resolved. If you have any questions, please contact us at [email protected].