Screencastify experienced a minor incident on September 19, 2024 affecting New recordings, lasting 2h 32m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Sep 19, 2024, 02:20 PM UTC
Some users are currently experiencing intermittent "Oops! Something went wrong" SC-2 errors when launching the Screencastify extension or attempting to sign in. Our team has identified the root cause of this issue and is actively working on implementing a fix. We appreciate your patience as we work to resolve this as quickly as possible.
- resolved Sep 19, 2024, 04:52 PM UTC
We have implemented a fix for the SC-2 error issue, and it has been resolved as of 10:30 AM CT. Since then, we have been closely monitoring the situation and can confirm that all logs indicate everything is functioning properly. Thank you for your patience as we worked through this issue. If you encounter any further problems, please contact us at [email protected].