Scratchpay experienced a major incident on September 5, 2023, lasting 1h 3m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Sep 05, 2023, 05:00 PM UTC
We're currently investigating an issue that is affecting some users and is preventing the dashboard from loading properly. Users affected by this are unable to log in.
- identified Sep 05, 2023, 05:48 PM UTC
Problem was found and addressed. It was a problem with one of the third party services that we use.
- identified Sep 05, 2023, 05:53 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Sep 05, 2023, 05:54 PM UTC
The problem appears fixed, but we'll monitor the situation for a few more minutes to be sure.
- resolved Sep 05, 2023, 06:03 PM UTC
Issue resolved.