Scratchpay incident

Stripe Terminal Payments API Experiencing High Errors

Major Resolved View vendor source →

Scratchpay experienced a major incident on December 5, 2023 affecting dashboard.getscratch.com, lasting 14m. The incident has been resolved; the full update timeline is below.

Started
Dec 05, 2023, 11:37 PM UTC
Resolved
Dec 05, 2023, 11:51 PM UTC
Duration
14m
Detected by Pingoru
Dec 05, 2023, 11:37 PM UTC

Affected components

dashboard.getscratch.com

Update timeline

  1. identified Dec 05, 2023, 11:37 PM UTC

    For Scratch payments users, our payments partner, Stripe, is currently reporting higher-than-normal Terminal errors. This means your terminal payments may be affected. We will continue to monitor the situation and report back when we know more.

  2. identified Dec 05, 2023, 11:51 PM UTC

    Our payments partner is reporting that the issue is resolved. We are also seeing terminal payment recovery. We will continue to monitor the stability of our payment systems.

  3. resolved Dec 05, 2023, 11:51 PM UTC

    This incident has been resolved.