Scratchpay incident

Intermediate issues accessing log-in page for account.scratchpay.com

Scratchpay experienced a major incident on December 18, 2023 affecting account.scratchpay.com, lasting 36m. The incident has been resolved; the full update timeline is below.

Started: Dec 18, 2023, 10:04 PM UTC
Resolved: Dec 18, 2023, 10:40 PM UTC
Duration: 36m
Detected by Pingoru: Dec 18, 2023, 10:04 PM UTC

Affected components

account.scratchpay.com

Update timeline

investigating Dec 18, 2023, 10:04 PM UTC

We are currently investigating a reported issue of certain browsers not being able to show the log in page for account.scratchpay.com. You may still log-in through the Google or Apple Scratch App to make a payment, or call 855-727-2395. You may also email us at [email protected] as well.
resolved Dec 18, 2023, 10:40 PM UTC

This incident has been resolved.