Scratchpay incident

Unable to send two-chat messages

Minor Resolved View vendor source →

Scratchpay experienced a minor incident on June 6, 2024 affecting dashboard.getscratch.com, lasting 50m. The incident has been resolved; the full update timeline is below.

Started
Jun 06, 2024, 06:31 PM UTC
Resolved
Jun 06, 2024, 07:22 PM UTC
Duration
50m
Detected by Pingoru
Jun 06, 2024, 06:31 PM UTC

Affected components

dashboard.getscratch.com

Update timeline

  1. investigating Jun 06, 2024, 06:31 PM UTC

    All users of two-way chat cannot send or receive messages.

  2. identified Jun 06, 2024, 06:31 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Jun 06, 2024, 07:22 PM UTC

    This incident has been resolved.