Scratchpay experienced a minor incident on July 18, 2024 affecting scratchpay.com and dashboard.getscratch.com and 1 more component, lasting 43m. The incident has been resolved; the full update timeline is below.
Affected components
scratchpay.comdashboard.getscratch.comdashboard.scratchpay.com
Update timeline
- investigating Jul 18, 2024, 02:34 PM UTC
This seems to also affect some users of the practice dashboard.
- identified Jul 18, 2024, 02:43 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jul 18, 2024, 02:53 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 18, 2024, 03:17 PM UTC
This incident has been resolved.