Scratchpay incident

Some Clinic users getting logged out of dashboard

Major Resolved View vendor source →

Scratchpay experienced a major incident on August 9, 2024 affecting dashboard.scratchpay.com, lasting 15h 37m. The incident has been resolved; the full update timeline is below.

Started
Aug 09, 2024, 08:45 AM UTC
Resolved
Aug 10, 2024, 12:23 AM UTC
Duration
15h 37m
Detected by Pingoru
Aug 09, 2024, 08:45 AM UTC

Affected components

dashboard.scratchpay.com

Update timeline

  1. investigating Aug 09, 2024, 10:22 PM UTC

    Some Scratch Pay clinic users are getting logged out of dashboard.scratchpay.com We are currently investigating this issue.

  2. identified Aug 09, 2024, 10:42 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Aug 09, 2024, 11:55 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Aug 10, 2024, 12:23 AM UTC

    This incident has been resolved.