Scratchpay incident

Unable to process payments through the dashboard

Major Resolved View vendor source →

Scratchpay experienced a major incident on May 15, 2025 affecting dashboard.getscratch.com and dashboard.scratchpay.com, lasting 1h 29m. The incident has been resolved; the full update timeline is below.

Started
May 15, 2025, 12:39 PM UTC
Resolved
May 15, 2025, 02:08 PM UTC
Duration
1h 29m
Detected by Pingoru
May 15, 2025, 12:39 PM UTC

Affected components

dashboard.getscratch.comdashboard.scratchpay.com

Update timeline

  1. investigating May 15, 2025, 12:39 PM UTC

    We are currently investigating an issue that prevents users from processing payments through the web dashboard.

  2. identified May 15, 2025, 12:45 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring May 15, 2025, 01:06 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved May 15, 2025, 02:08 PM UTC

    This incident has been resolved.