Scrapbox experienced a major incident on November 7, 2023 affecting Scrapbox Server, lasting 1h 46m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 07, 2023, 02:48 PM UTC
We are currently investigating this issue.
- identified Nov 07, 2023, 03:30 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Nov 07, 2023, 03:39 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Nov 07, 2023, 04:35 PM UTC
This incident has been resolved.
- postmortem Nov 07, 2023, 08:45 PM UTC
Scrapbox was inaccessible for an hour. We apologize for the inconvenience. ## What happend * In September, we changed our company credit card * In November, domain payment failed * Due to incorrect settings, payment failures were not properly notified to the developer ## Remediation plan * Fix payment notification settings * If the payment interval is long, such as for a domain, register the schedule in the calendar