Scout APM incident

504 errors accessing scoutapp.com

Critical Resolved View vendor source →

Scout APM experienced a critical incident on September 12, 2018 affecting Application Monitoring, lasting 3h 9m. The incident has been resolved; the full update timeline is below.

Started
Sep 12, 2018, 05:40 PM UTC
Resolved
Sep 12, 2018, 08:49 PM UTC
Duration
3h 9m
Detected by Pingoru
Sep 12, 2018, 05:40 PM UTC

Affected components

Application Monitoring

Update timeline

  1. investigating Sep 12, 2018, 05:40 PM UTC

    We're seeing some 504 errors accessing scoutapp.com and investigating.

  2. identified Sep 12, 2018, 06:08 PM UTC

    We identified a lock on a table and have cleared the lock. We're continuing to investigate.

  3. monitoring Sep 12, 2018, 06:17 PM UTC

    The UI should be available again.

  4. resolved Sep 12, 2018, 08:49 PM UTC

    This incident has been resolved.