Scout APM incident

Time series database issues

Notice Resolved View vendor source →

Scout APM experienced a notice incident on August 11, 2019 affecting Application Monitoring, lasting 1h 1m. The incident has been resolved; the full update timeline is below.

Started
Aug 11, 2019, 11:38 PM UTC
Resolved
Aug 12, 2019, 12:39 AM UTC
Duration
1h 1m
Detected by Pingoru
Aug 11, 2019, 11:38 PM UTC

Affected components

Application Monitoring

Update timeline

  1. investigating Aug 11, 2019, 11:38 PM UTC

    We are experiencing an issue with one of our time series databases. Some of our customers will experience UI timeouts and ingestion lag.

  2. monitoring Aug 12, 2019, 12:04 AM UTC

    The database server has recovered and is ingesting again. Buffered data is being ingested, and will fill in as it catches up.

  3. resolved Aug 12, 2019, 12:39 AM UTC

    The backlog of ingestion data has cleared, and everything is up and running.