Scout APM incident

Database communication issue

Major Resolved View vendor source →

Scout APM experienced a major incident on July 23, 2020, lasting 53m. The incident has been resolved; the full update timeline is below.

Started
Jul 23, 2020, 02:23 AM UTC
Resolved
Jul 23, 2020, 03:17 AM UTC
Duration
53m
Detected by Pingoru
Jul 23, 2020, 02:23 AM UTC

Update timeline

  1. investigating Jul 23, 2020, 02:23 AM UTC

    One of our database backends has disconnected from our frontend. Investigating. All incoming data is buffered and will be replayed once we're back up.

  2. monitoring Jul 23, 2020, 02:45 AM UTC

    The database is back up, and the buffered data is being ingested. You'll see charts catch up over the next few minutes.

  3. resolved Jul 23, 2020, 03:17 AM UTC

    Everything is caught up, and looking good.