Scout APM incident

Metrics ingestion lag, some dashboards not loading

Major Resolved View vendor source →

Scout APM experienced a major incident on January 23, 2022 affecting Application Monitoring, lasting 52m. The incident has been resolved; the full update timeline is below.

Started
Jan 23, 2022, 11:47 PM UTC
Resolved
Jan 24, 2022, 12:39 AM UTC
Duration
52m
Detected by Pingoru
Jan 23, 2022, 11:47 PM UTC

Affected components

Application Monitoring

Update timeline

  1. identified Jan 23, 2022, 11:47 PM UTC

    We have identified an issue with our database which is causing time series metrics ingestion lag for all customers. In addition, some customers may not be able to load their app in the UI. We are working to fix the issue as soon as possible.

  2. identified Jan 23, 2022, 11:59 PM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring Jan 24, 2022, 12:19 AM UTC

    All apps should now be accessible. We are processing the metrics ingestion backlog and you will see your chart metrics fill in soon.

  4. resolved Jan 24, 2022, 12:39 AM UTC

    All apps are reachable via the UI and the metrics backlog has been processed.