Scout APM incident

Time series database requires restart

Major Resolved View vendor source →

Scout APM experienced a major incident on August 26, 2019 affecting Application Monitoring, lasting 1h 15m. The incident has been resolved; the full update timeline is below.

Started
Aug 26, 2019, 11:33 PM UTC
Resolved
Aug 27, 2019, 12:48 AM UTC
Duration
1h 15m
Detected by Pingoru
Aug 26, 2019, 11:33 PM UTC

Affected components

Application Monitoring

Update timeline

  1. identified Aug 26, 2019, 11:33 PM UTC

    The server one of our time series databases is located on required a restart. It is currently booting, and will be back in service in a few minutes.

  2. monitoring Aug 26, 2019, 11:44 PM UTC

    The database has been restarted, and checkins are catching up now.

  3. resolved Aug 27, 2019, 12:48 AM UTC

    All buffered checkin data has been ingested, and all components are back online.