Scout APM incident

Ingest delays and performance degradation

Major Resolved View vendor source →

Scout APM experienced a major incident on April 15, 2025 affecting Application Monitoring, lasting 13h 29m. The incident has been resolved; the full update timeline is below.

Started
Apr 15, 2025, 12:37 PM UTC
Resolved
Apr 16, 2025, 02:06 AM UTC
Duration
13h 29m
Detected by Pingoru
Apr 15, 2025, 12:37 PM UTC

Affected components

Application Monitoring

Update timeline

  1. investigating Apr 15, 2025, 12:37 PM UTC

    Ingested records are taking longer than usual to process. In some cases, this is affecting alerting.

  2. investigating Apr 15, 2025, 12:38 PM UTC

    We are continuing to investigate this issue.

  3. identified Apr 15, 2025, 01:18 PM UTC

    We have identified the issue and are working on fixes.

  4. identified Apr 15, 2025, 02:10 PM UTC

    Ingest is recovering. Some accounts will require additional backfill of data, which we are working on.

  5. resolved Apr 16, 2025, 02:06 AM UTC

    This incident has been resolved.