SCORM Cloud incident

Slow Response Time

Minor Resolved View vendor source →

SCORM Cloud experienced a minor incident on September 16, 2019 affecting SCORM Cloud Website and SCORM Cloud API, lasting 2h 1m. The incident has been resolved; the full update timeline is below.

Started
Sep 16, 2019, 04:01 PM UTC
Resolved
Sep 16, 2019, 06:02 PM UTC
Duration
2h 1m
Detected by Pingoru
Sep 16, 2019, 04:01 PM UTC

Affected components

SCORM Cloud WebsiteSCORM Cloud API

Update timeline

  1. investigating Sep 16, 2019, 04:01 PM UTC

    We're experiencing performance issues that are resulting in slow response times and are actively looking into the issue.

  2. resolved Sep 16, 2019, 06:02 PM UTC

    We are still investigating the root cause of the performance issues. In the interim we have taken steps to manually increase capacity for a temporary period until we can identify the root cause and push out a long term solution.